Engagement

Engagement is the process to discuss, learn and validate with people how to make an eDream happen. Enablement Competencies describes the competencies that have been proven to be effective with enablement.

Research

Understand in advance as much as possible about the person and their communities.

Empathy

What do you think their challenges are? How busy are they? What are they going to think of you? How can you provide them value?

Inquiry

Tee up the reason why they need to talk, help or become engaged.

Understand

Understand their world, challenge and the impact of the eDream, enablement or personal relationship.

Determine Requirements

What exactly is required to make the enablement of the eDream happen?

Validate

Repeat back or articulate other assumptions to validate.

Plussing

Ask open ended questions like: How would you do it? What could make this better?